Fair Play

Introduction and Objective

Crazy Luck is committed to fair play. This policy explains the controls, processes, and rights that govern randomness, game integrity, and customer protection across all casino games and related services.

Random Number Generator and Game Fairness

Crazy Luck employs an independently audited random number generator. Certification is obtained from a recognized testing body, confirming uniform distribution and the absence of systematic bias in outcomes. The operator conducts monthly analyses of the average payout ratio and other statistical measures to verify ongoing randomness. A complete, auditable log exists for each game session and each financial transaction; records may be inspected by the player on request in accordance with applicable privacy and security rules.

Operational Transparency and Records

Players may view wagering and game history within their account and may access transaction histories at any time. The operator provides periodic internal audit reports to regulatory authorities and may disclose anonymized data for compliance purposes. Any concerns about fairness should be directed to Support for prompt review.

Security, Fraud Prevention, and Identity Verification

Security is maintained through encrypted data transmission, protected storage of personal information, and continuous fraud-detection controls. The operator requires identity verification for onboarding and for key transactions, in line with applicable law. Additional verification may be requested for large deposits or withdrawals; all requests are handled securely and promptly.

Deposits, Withdrawals, and Financial Integrity

Deposit methods are processed securely and subject to anti-fraud checks. Withdrawals are completed in accordance with verified identity and regulatory requirements. Where applicable, withdrawal times, limits, and verification steps are communicated clearly before the transaction is submitted. The operator maintains a transactional audit trail and may perform periodic reconciliation to ensure funds are accurately tracked.

Privacy, Data Handling, and Cookies

We use cookies to optimize site performance and to deliver a consistent experience. Personal data is collected, stored, and processed in accordance with the privacy policy and applicable law. Players have rights to access, correct, and request deletion of their data where permitted, and data is retained only as long as necessary for legitimate business purposes or as required by law. Personal data is not shared with third parties beyond what is necessary to provide services or required by law.

Responsible Gaming and Customer Protections

Crazy Luck supports responsible gaming. Tools include session time limits, wagering limits, and reality checks; self-exclusion and cooling-off periods are available on request. Age verification confirms players are 18 years or older. If you or someone you know may be at risk, contact Support for guidance or access to available help resources.

Dispute Resolution and Customer Support

For fairness concerns, contact Support with detailed information about the issue. The matter will be acknowledged promptly and subjected to a formal review, with findings communicated in writing. If unresolved, you may escalate to the appropriate regulatory authorities in accordance with licensing requirements.

Regulatory Compliance and Licensing

Crazy Luck operates under a valid gaming license and complies with applicable anti-money laundering laws, geolocation restrictions, age verification, and reporting obligations. Records are maintained securely and retained for the period required by law and regulatory mandates.

Rights to Inspect Records and Audit Access

Upon written request, the operator may provide copies of game session logs and relevant financial records related to the requester’s account, subject to privacy constraints and regulatory obligations. Requests will be processed promptly and in confidence.