Responsible Gaming Policy

Introduction

Crazy Luck is committed to responsible gaming. Gambling on this platform is intended for entertainment. This policy sets out the measures we implement to support responsible play, how controls operate, and where to turn for assistance if needed. The Company will apply these measures consistently and in accordance with applicable law.

Protecting Minors and Age Verification

Crazy Luck conducts age and identity verification at registration and may request additional documentation at any time. Only individuals who are 18 years of age or older may register, access the Platform, or participate in gambling activities. If underage activity is detected, all bets will be void and any winnings forfeited. The Company may suspend or close the account and take further action required by law. If you suspect that a minor is accessing the Platform, contact Customer Support so protective measures can be implemented. Consider using device controls and parental controls to reduce the risk of underage access.

Limits and Self-Control Tools

The Platform provides tools to help you maintain control over time and expenditure. You may set and adjust limits in your account. Available options include:

• Deposit limits: set daily, weekly or monthly deposits; once a limit is reached, further deposits are blocked until the period resets.
• Session limits: set daily, weekly or monthly play sessions; once the limit is reached, further play is blocked until the period resets.
• Limit duration and adjustment: limits can be decreased or increased by the user. Decreases or more stringent limits take effect immediately; increases take effect only after a 24‑hour interval from the time the Company receives the request.
• Scope: limits apply to all Crazy Luck games and across devices used to access the Platform.

Reality Check

During play, a reality check prompt will appear at defined intervals to show the elapsed time and the net results of the current session. You must acknowledge the prompt. You will then have the option to end the session or continue playing.

Self-Exclusion and Permanent Account Closure

Temporary Self-Exclusion

You may request temporary self-exclusion for finite periods, including 24 hours, 7 days, 30 days, 6 months or 1 year. During the exclusion, you will be unable to gamble on the Platform or receive marketing communications. Access to your Crazy Luck account will be restricted and you will not be able to create new Crazy Luck accounts during the exclusion period. When the period ends, access is restored and you may resume play, subject to verification if required.

Permanent Self-Exclusion

If you determine that a long-term break is appropriate, you may request indefinite self-exclusion. Reactivation following indefinite self-exclusion requires a cooling-off period; the Company will generally not reactivate an account within seven days after the request unless completed risk assessment supports reactivation. Self-exclusion applies to all Crazy Luck products and services.

Permanent Account Closure

You may permanently close your Crazy Luck account at any time. This action is irreversible. If you choose to close the account, withdraw any remaining funds prior to closure since access to the account will be terminated upon closure.

Seeking Help and Support

If you or someone you know may be experiencing problematic gambling behavior, seek professional help. Indicators may include neglect of duties, unmanageable debt, secrecy about time or money spent, or repeated attempts to recover losses. Consider consulting licensed counselling or treatment services appropriate to your jurisdiction. The Company can provide information about general resources and how to access them through the Help page or by contacting Customer Support.

Important Notice

• Make an informed, voluntary decision to gamble; set personal financial and time boundaries before playing.
• Gambling should be entertainment, not a source of income.
• Do not gamble with money you cannot afford to lose.
• Avoid gambling under the influence of alcohol or other substances.
• If you suspect a problem, seek professional help promptly and consider reducing or stopping activity.
• Ensure compliance with local laws and age restrictions.

Support Channels and Compliance

The Company operates in compliance with applicable laws and holds a valid gaming license. For questions about this policy or to request adjustments to risk controls, contact our Customer Support via Live Chat or secure messaging within your Crazy Luck account.